Shipping policy
Rest Mama Inc. Shipping Policy
At Rest Mama Inc., we strive to ensure that your orders are shipped promptly and securely. Please review our shipping policy below for more details on how we handle your order.
Processing Time
- Order Processing: Orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Customized Items: For items that require customization or special handling, please allow an additional 3-5 business days for processing.
Shipping Rates & Delivery
- Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates may vary depending on the size, weight, and destination of your package.
- Domestic Shipping: We offer standard shipping within the United States. Delivery times typically range from 5-7 business days after your order has been processed.
- International Shipping: We currently ship internationally to select countries. International shipping times and rates vary by destination. Please allow 10-20 business days for international deliveries.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment. Please allow 24-48 hours for the tracking information to become available.
Shipping Restrictions
- P.O. Boxes: We do ship to P.O. Boxes. Please provide a physical address for delivery.
- Customs and Import Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for more information.
Shipping Delays
- While we strive to ensure timely delivery, delays may occasionally occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier delays. Rest Mama Inc. is not responsible for shipping delays caused by third-party carriers.
Lost or Damaged Packages
- Lost Packages: If your package is lost in transit, please contact us at info@restmamainc.org so we can assist you in filing a claim with the carrier.
- Damaged Packages: If your order arrives damaged, please contact us immediately with photos of the damaged item and packaging. We will work with you to resolve the issue as quickly as possible.
Returns and Exchanges
- For information on returns and exchanges, please refer to our [Return Policy](#).
Contact Us
- If you have any questions or concerns about our shipping policy, please don't hesitate to reach out to us at info@restmamainc.org. We’re here to help!
Thank you for choosing Rest Mama Inc. We appreciate your support and look forward to serving you!